When submitting a new‑hire ticket, please follow the steps below to ensure the onboarding process goes smoothly:

1. Create a new ticket in Zendesk.
2. Use the title format: NEW HIRE: [Name of New Hire]
3. Attach the completed SAAR form.
4. Include the Cyber Awareness Training certificate.
5. Provide the new hire’s start date and position.
6. List any required equipment (laptop, iPad, peripherals, etc.).
7. Add any additional onboarding details or access needs.

Onboarding Requirements

To complete your onboarding, please fill out the attached SAAR form and submit it as instructed. All new hires are also required to complete the annual Cyber Awareness Challenge training. You can access the training at the link below:

Cyber Awareness Training: Cyber Awareness Challenge | Cyber Exchange

 Select the "All Other Users" option when starting the training

Once finished, download your completion certificate and include it with your onboarding documents. If you have any questions or run into issues, feel free to reach out to the Help Desk.